1 Delete in the app

The fastest option. In the app, follow the path below to permanently delete your account and data.

2 Request by email

If you can’t access the app, email us from your registered email address with “Account Deletion Request.” We’ll process it after verifying your identity.

CEO@shoeme.kr

Data that will be deleted

• Account information (email, login credentials, nickname)
• Uploaded shoe and foot photos
• Analysis results and reports
• Body metrics (height, weight, BMI), injury history, survey responses
• App usage and device data

Data that may be retained

• Information we are legally required to keep is stored separately for the required period, then destroyed.
• Anonymized statistical data that cannot identify you may be retained.

Processing time

We process requests without undue delay, and no later than 30 days.